INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! We take pride in delivering exactly what you see. Our commitment to providing 100% original products ensures that your purchase matches the picture perfectly. Shop with confidence at Fasto Store.

Where can I view my sales receipt?

You can easily access your sales receipt by logging into your Fasto Store account and navigating to the "Order History" section. There, you'll find a detailed record of all your purchases sales receipts for your convenience.

How can I return an item?

To initiate a return for an item, please follow these steps:

  1. Log in to your Fasto Store account.
  2. Navigate to the 'Order History' section.
  3. Locate the specific order containing the item you wish to return.
  4. Click on the 'Return Item' option and follow the provided instructions.
  5. Pack the item securely in its original packaging.
  6. Attach the return label provided and ship the package back to us.
  7. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.

For further assistance, feel free to contact our dedicated customer support team. We're here to help!

Will you restock items indicated as “out of stock?”

Absolutely! We're committed to providing you with the best shopping experience. We're actively working on restocking the items marked as "out of stock." Keep an eye on our store or subscribe for updates to be the first to know when they're back in stock. Your satisfaction is our priority at Fasto Store.

How can I contact customer support if I have a question or issue?

At Fasto Store, we're here to assist you every step of the way. If you have a question or encounter an issue, simply click the chat button located on the bottom right corner of your screen. You can also reach out to us via WhatsApp for a quick and convenient resolution. Our dedicated customer support team is ready to provide you with timely and helpful assistance. Your satisfaction is our priority!

 

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